Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Davanni's ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website pizza-davannis.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Who We Are

Davanni's is a food service business operating within the United States. We operate the website pizza-davannis.click and provide food ordering, delivery, and related services to our customers. For any privacy-related concerns, you may contact us directly using the information provided in the Contact Us section of this policy.

2. Information We Collect

We collect several types of information from and about users of our website and services, including information you provide to us directly, information collected automatically, and information obtained from third parties. Below is a detailed breakdown of the categories of information we collect.

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, subscribe to our newsletter, participate in promotions, or contact us, you may provide us with certain personally identifiable information, including but not limited to:

• Full name — used to personalize your account and orders
• Email address — used for order confirmations, receipts, and marketing communications
• Phone number — used for delivery coordination and customer service
• Billing and delivery address — used to process and fulfill your orders
• Payment information — credit/debit card details, which are processed through secure third-party payment processors (we do not store full payment card numbers)
• Account credentials — username and password if you create an online account
• Order history and preferences — including your food preferences, dietary restrictions, and past orders
• Communications and feedback — any messages, reviews, or feedback you submit to us
• Promotional participation information — data submitted when entering contests, sweepstakes, or loyalty programs

2.2 Information Collected Automatically

When you visit our website or use our digital services, certain information is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This automatically collected information includes:

• IP address — your internet protocol address used to estimate your general location and ensure website security
• Browser type and version — to optimize website display and performance
• Operating system — to ensure compatibility with our digital services
• Device identifiers — unique identifiers for your computer, smartphone, or tablet
• Referring URLs — the page or website that directed you to our site
• Pages visited and time spent — to understand how users navigate and engage with our site
• Clickstream data — a record of the links and buttons you click on our website
• Date and time of access — to maintain security logs and analyze usage patterns
• Cookie data and similar tracking technology data — as described in detail in Section 7 of this policy

2.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Payment processors — confirmation and transaction identifiers from payment service providers
• Delivery partners and third-party platforms — order and delivery status information from third-party food delivery platforms
• Analytics providers — aggregated and anonymized insights about website traffic and user behavior
• Social media platforms — if you interact with our social media accounts or use social login features, we may receive certain profile data in accordance with your privacy settings on those platforms
• Marketing partners — information that helps us better understand our customer base and improve our advertising efforts

2.4 Sensitive Personal Information

We may collect certain categories of sensitive personal information in limited circumstances, such as dietary restrictions or food allergy information you voluntarily provide when placing an order. We only collect sensitive personal information where necessary to fulfill the purpose for which it was provided and handle it with an appropriate level of care and security.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparing, packaging, and coordinating delivery or pickup
• Managing your account, including authentication and order history access
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Facilitating payment processing through our secure third-party payment processors
• Providing customer support and responding to your inquiries, complaints, or feedback
• Administering loyalty programs, promotions, contests, and special offers you participate in

3.2 Analytics and Website Improvement

• Analyzing usage patterns and trends to improve our website design, functionality, and user experience
• Diagnosing and fixing technical problems with our website and services
• Conducting internal research and development to enhance our menu offerings and customer experience
• Generating aggregated, anonymized statistical reports about our customer base and service performance

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offer announcements (where you have opted in or where permitted by law)
• Displaying personalized content and targeted advertisements on our website and third-party platforms
• Retargeting campaigns based on your browsing and purchasing history
• Conducting customer satisfaction surveys and market research

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement and government authorities
• Enforcing our Terms of Service, this Privacy Policy, and other agreements
• Protecting the rights, property, and safety of Davanni's, our customers, and the public
• Preventing fraud, abuse, and other prohibited or unlawful activities

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties in the traditional sense. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These service providers are contractually obligated to handle your data securely and only for the purposes specified by us. Categories of service providers include:

• Payment processors — for secure handling of payment transactions
• Delivery and logistics partners — to coordinate food delivery to your specified address
• Email and SMS marketing platforms — to send you promotional and transactional communications
• Website hosting and cloud infrastructure providers — to maintain and operate our digital platforms
• Analytics and data analytics providers — to understand and improve our website performance
• Customer relationship management (CRM) tools — to manage customer interactions and support tickets
• Fraud detection and security providers — to identify and prevent fraudulent activities

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental request
• Enforce our Privacy Policy or Terms of Service
• Protect against legal liability or defend against legal claims
• Protect the safety, rights, or property of Davanni's, our customers, employees, or the general public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or other business transfer involving Davanni's, your personal information may be transferred as part of the transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other business purposes.

4.5 California-Specific Disclosures (CCPA/CPRA)

For California residents, please note that under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we may engage in certain data sharing practices that constitute the "sale" or "sharing" of personal information as defined under California law. Specifically, we may share your browsing data and identifiers with advertising partners for cross-context behavioral advertising purposes. California residents have the right to opt out of such sharing by contacting us at [email protected].

5. Data Security

Protecting your personal information is a top priority for Davanni's. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is protected using industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols.
• Payment Card Security: We comply with the Payment Card Industry Data Security Standard (PCI DSS) and do not store full payment card numbers on our systems. Payment processing is handled entirely by certified third-party processors.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based access controls and multi-factor authentication.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using appropriate encryption standards.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Internal policies and procedures governing the handling of personal information
• Data processing agreements with third-party service providers requiring appropriate security measures
• Periodic security assessments and vulnerability reviews

5.3 Limitation of Liability

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law, including any applicable state data breach notification requirements.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We respect and honor these rights and have established processes to accommodate them.

6.1 General Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: Subject to certain exceptions, you may request that we delete your personal information from our records.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.2 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the CCPA and CPRA, including:

• Right to Know: The right to know what personal information is being collected, used, disclosed, or sold about you
• Right to Delete: The right to request deletion of personal information collected from you, subject to certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit the use or disclosure of sensitive personal information
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may contact us by:

• Email: [email protected] — with the subject line "Privacy Rights Request"
• Website: pizza-davannis.click — through our contact form

To protect your privacy and security, we may need to verify your identity before processing your request. We will not fulfill a request unless we can adequately verify that you are the consumer about whom we collected the personal information. You may also designate an authorized agent to submit a request on your behalf, in which case additional verification may be required.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising. This section provides an overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and past actions.

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through the browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative (NAI) opt-out page.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the category of data and the purpose for which it was collected.

When personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not target our services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to educate them about the importance of protecting their personal information.

10. International Data Transfers

Davanni's is based in the United States and primarily operates within the United States. However, some of our third-party service providers, technology partners, and analytics services may be located in, or have data processing operations in, countries outside the United States. As a result, your personal information may be transferred to, stored in, or processed in countries other than the United States.

When we transfer personal information outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable law. These safeguards may include entering into data transfer agreements with our service providers that incorporate standard contractual clauses or other approved transfer mechanisms.

Please be aware that the data protection laws in countries outside the United States may differ from those in your home jurisdiction. By using our website and services, you consent to the transfer of your information to the United States and to other countries where our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services, including third-party food delivery platforms, social media pages, and payment processors. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of those websites or platforms.

We encourage you to review the privacy policies of any third-party services you access through our website before providing them with your personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want your online activity tracked. At this time, our website does not respond to browser DNT signals because there is no industry-wide standard for how such signals should be interpreted. However, you can use the cookie management options described in Section 7 to control tracking activities on our website.

Please note that California residents have the right to opt out of the sale and sharing of their personal information as described in Section 6.2 above, regardless of DNT signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website.

If we make material changes to this Privacy Policy that significantly affect how we handle your personal information, we will notify you by email (if we have your email address on file) or by displaying a prominent notice on our website prior to the changes taking effect. Your continued use of our website and services after the effective date of the updated policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces consumer protection laws, including privacy-related regulations under the FTC Act. You may file a complaint with the FTC at:

14.2 California Attorney General (for California Residents)

California residents who wish to exercise their CCPA/CPRA rights or file a complaint regarding our privacy practices may also contact the California Attorney General's Office:

14.3 Other State Attorneys General

Residents of other states with applicable consumer privacy laws may contact their respective state Attorney General's office for guidance on filing a privacy-related complaint. We encourage you to contact us directly first at [email protected] so that we have the opportunity to address your concerns before you escalate to a regulatory authority.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to resolving any privacy-related concerns promptly and effectively.

When contacting us about a privacy matter, please include your name, email address, and a clear description of your request or concern so that we can respond to you efficiently. We aim to respond to all privacy inquiries within 30 business days of receipt.

For verifiable consumer requests under the CCPA/CPRA, we will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary and with prior notice.