Refund Policy

Effective Date: April 4, 2026 | Last Updated: April 4, 2026

1. Overview

This Refund Policy applies to all purchases made through our website pizza-davannis.click, by phone, or in person at Davanni's. By placing an order with us, you agree to the terms described in this policy. We encourage you to read this document carefully before making a purchase.

As a food service business operating in the United States, our refund practices are governed by applicable consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) Act. We are committed to fair and transparent refund practices in compliance with these regulations.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong toppings, wrong size, wrong menu item).
• Missing Items: One or more items from your order were missing upon delivery or pickup.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise not prepared to a reasonable standard of quality.
• Allergen Concerns: An item contained an allergen that was not listed or that you specifically requested to be excluded, resulting in a health concern.
• Significant Delivery Delay: Your delivery order arrived so late that the food was no longer in an acceptable condition for consumption.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Not Received: Your order was confirmed but never delivered and cannot be located.

Refund eligibility is assessed on a case-by-case basis. We reserve the right to request photographic evidence or other documentation to support a refund claim.

3. Timeframes for Refund Requests

To be considered for a refund, requests must be submitted within the following timeframes:

Requests submitted after these timeframes may not be honored. We strongly recommend that you inspect your order immediately upon receipt and contact us promptly if there is any issue.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Completed and accepted orders: Food that has been consumed in full or substantially is not eligible for a refund based solely on personal preference.
• Customized or special orders: Orders that were prepared to your specific customization requests, as described at the time of ordering, unless there was an error on our part.
• Promotional or discounted items: Items purchased as part of a limited-time promotional offer or using a discount code may not be eligible for refund unless there is a quality or accuracy issue.
• Delivery fees: Delivery service fees are generally non-refundable unless the order was not delivered at all due to our error.
• Tips and gratuities: Voluntary tips added to an order are non-refundable.
• Gift cards and vouchers: Purchased gift cards and prepaid vouchers are non-refundable once issued, though they may be redeemable per their terms.
• Change of mind: Refunds will not be issued simply because you changed your mind after the order has been prepared or dispatched.

5. How to Request a Refund — Step-by-Step

If you believe you are entitled to a refund, please follow these steps:

1. Step 1 — Gather Your Information: Before contacting us, please have the following ready:
   • Your order number or confirmation email
   • The date and time of your order
   • A description of the issue
   • Photographic evidence (if applicable, such as for food quality or incorrect items)
2. Step 2 — Contact Us: Reach out to our customer service team using one of the following methods:
   • Email: [email protected]
   • Website: pizza-davannis.click
   Please use the subject line: "Refund Request — Order #[Your Order Number]"
3. Step 3 — Submit Your Claim: Provide all relevant details in your message, including your name, contact information, order number, the issue you experienced, and any supporting photos or documentation.
4. Step 4 — Await Confirmation: Our team will acknowledge your request within 1–2 business days and may follow up with additional questions if needed.
5. Step 5 — Resolution: Once we have reviewed your claim, we will notify you of our decision. If approved, your refund will be processed according to the applicable payment method timeline (see Section 6 below).

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on how the original payment was made:

Please note that while we process refunds promptly on our end, your bank or financial institution may take additional time to post the credit to your account. Davanni's is not responsible for delays caused by third-party payment processors or financial institutions.

7. Partial Refunds

In some cases, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only a portion of your order was incorrect or missing.
• Some items in your order were acceptable and consumed, while others were not.
• The issue with the order was minor and did not affect the full order experience (e.g., one incorrect topping on a multi-topping pizza).
• A delivery delay occurred but the food was still reasonably consumable upon arrival.
• A promotional discount was applied at the time of the order, and the refund amount will reflect the actual price paid.

The determination of whether a full or partial refund is appropriate rests with our customer service team and will be communicated to you clearly during the resolution process.

8. Exchange Policy

In lieu of a monetary refund, Davanni's may offer to exchange or replace an item under the following circumstances:

• The wrong menu item was prepared and the correct item can be remade within a reasonable time.
• An item was missing from your order and can be added to a future order or picked up.
• A food quality issue was identified and a fresh replacement can be prepared and delivered or made available for pickup.

Exchanges and replacements are subject to availability and operational capacity at the time of the request. If an exchange is not feasible, we will default to a monetary refund or store credit at our discretion.

To request an exchange, please contact us using the same process outlined in Section 5. Exchanges must be requested within the same timeframes as refund requests (see Section 3).

9. Order Cancellation Policy

Due to the perishable nature of food products and the speed at which orders are prepared, our cancellation window is limited.

9.1 Cancellations Before Preparation

If you contact us to cancel your order before it has entered the preparation stage, we will do our best to accommodate the cancellation and provide a full refund. To cancel an order, contact us immediately via email at [email protected] or through the website.

9.2 Cancellations During or After Preparation

Once your order has entered the preparation stage, cancellations may not be possible. In such cases:

• If the order has not yet been dispatched for delivery, we may offer a partial refund at our discretion.
• If the order has already been dispatched or picked up, cancellations will not be accepted.

9.3 Cancellations Due to Davanni's Error or Circumstances

If we are unable to fulfill your order for reasons within our control (e.g., ingredient unavailability, technical failure, or staffing issues), we will notify you as soon as possible and provide a full refund automatically, with no action required on your part.

10. Dispute Resolution Process

If you are not satisfied with our response to your refund request, you have the following options for escalation and dispute resolution:

10.1 Internal Escalation

You may request that your complaint be escalated to a senior member of our management team. Please indicate your wish to escalate in your email correspondence. We will aim to review escalated disputes within 5 business days.

10.2 Chargeback Through Your Bank or Card Issuer

If you paid by credit or debit card and believe you are owed a refund that we have declined to issue, you have the right to file a chargeback dispute through your card issuer. Please refer to your bank's or credit card company's chargeback procedures. We will cooperate fully with any legitimate chargeback investigation.

10.3 Federal and State Consumer Protection Resources

As a consumer in the United States, you have rights under the Federal Trade Commission (FTC) Act and applicable state consumer protection laws. If you believe your consumer rights have been violated, you may contact:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
• Your State Attorney General's Office for state-level consumer protection concerns.

10.4 Alternative Dispute Resolution (ADR)

In the event that a dispute cannot be resolved through our internal process or standard consumer channels, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal action. We are committed to resolving disputes in a fair and timely manner.

11. Special Considerations for Online Orders

Orders placed through our website at pizza-davannis.click are subject to the same refund policy as all other orders. However, the following additional considerations apply:

• Online orders are confirmed via email. Please retain your confirmation email as proof of purchase for any refund requests.
• Technical errors on our website that result in duplicate orders or incorrect charges will be corrected with a full refund upon verification.
• If you experience a payment processing error that results in a charge without order confirmation, please contact us immediately at [email protected].

12. Modifications to This Policy

Davanni's reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at pizza-davannis.click with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Information for Refund Requests

For all refund inquiries, exchanges, cancellations, or related concerns, please reach out to our customer support team: